Shipping policy

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1. Delivery zones

We deliver to all European countries.

2. Shipping Methods and Rates

Shipping options include standard and express. Rates will be calculated upon payment.

3. Processing time

Orders are processed within 2 days of dispatch.

4. Estimated delivery times

Standard shipping: Approx. 7 days

5. Tracking and Notifications

Tracking Information Availability: Tracking information will be provided by email once the order has been shipped.

How Customers Will Receive Shipping Updates: Customers will receive updates via email.

6. Managing lost or damaged items

Reporting Procedure: Customers should report lost or damaged items to contact@ngm.boutique with their order number and supporting documentation.

7. Customs duties and import taxes

Duty and Tax Information: Customers are responsible for any applicable customs duties and import taxes.

4027 58

8665 99

5406 960

8262 422

9740 687

7816 73

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FAQs

1. What types of products do you offer at NGM Boutique?

We offer a carefully curated selection of authentic Japanese items, including T-shirts, kimonos, posters, and lamps. Each product is chosen for its authenticity, quality, and beauty, reflecting the art and heritage of Japan.

2. What are the order processing and delivery times?

We process orders within 2 days before shipping. The delivery time for standard shipping is approximately 7 days. You will receive an email with tracking information once your order has been shipped.

3. Do you ship internationally?

Currently, we ship to all countries in Europe. We are working to expand our delivery area in the future. Please refer to our shipping policy for more details.

4. What payment methods do you accept?

We accept common payment methods, including credit cards, debit cards, PayPal, and other payment gateways supported by WooCommerce.

5. How can I return an item and get a refund?

Returns are accepted within 30 days from the date of purchase, provided that items are unopened and in their original condition. To initiate a return, contact us at contact@ngm.boutique with your order number, reason for return, and photos or videos of the product. Refunds will be issued by the original payment method and processed within [7-10 business days].

6. How can I track my order?

You will receive an email with tracking information once your order has been shipped. You can use this information to track your delivery on the carrier's website.

7. How can I contact you for questions or assistance?

For any questions or assistance, you can contact us by email at contact@ngm.boutique or call us at 0033783979538. Our customer service team is dedicated to providing you with an exceptional shopping experience and addressing any concerns you may have.