1. Eligibility for Returns

Returns are accepted within 30 days from the date of purchase. Items must be unopened and in their original condition.

2. Process for Returns

Steps to Initiate a Return: To initiate a return, contact us at contact@ngm.boutique with your order number, reason for return, and supporting documentation (photo and video).

Required Documentation: Include photos and videos of the product and proof of purchase.

3. Refund Details

Time Frame for Processing Refunds: Refunds will be processed within [time frame, e.g., 7-10 business days] after receiving the returned item.

Methods of Refund: Refunds will be issued to the original payment method.

4. Exclusions

There are no exclusions; all items are eligible for return and refund.